Seri Care Manager is an end-to-end care management service. Highly trained care professionals speak with your patients on every call, and Seri's AI handles everything around them: follow-ups, scheduling, documentation, and coordination. Your care team gets their time back. Your patients feel looked after.
Patients should never feel handed off to a machine. So they aren't. Every conversation with a patient happens with a highly trained care professional, and everything before, between, and after those calls is run by Seri's AI.
Trained care professionals make and take every patient phone call: discharge check-ins, sensitive conversations, anything that needs a human voice and judgment.
Seri prepares every call, writes it up afterwards, and runs the whole program in between, so the humans spend their time talking to patients, not chasing tasks.
Post-discharge check-ins, recovery milestones, and care-plan adherence, run consistently for every patient, not just the ones there's time for.
Bookings, reschedules, reminders, and waitlist backfills handled automatically across departments.
Call summaries, care notes, and program reports written up and filed the moment a touchpoint ends.
Gentle, persistent nudges that keep patients on their regimen, with adherence flags for the care team.
Incoming patient messages read, prioritized, and routed, with anything urgent escalated to a human immediately.
Labs, referrals, transport, and cross-department logistics quietly chased until they're done.
Seri owns and operates your entire care-management function, including our care professionals, our AI, working to your protocols and reporting into your teams.
Your care managers keep every patient relationship and work on top of Seri. Pricing scales with the share of requests Seri completes entirely on its own, where the more Seri handles end to end, the further your team goes.
Every discharged patient gets the same consistent program, so nothing slips because the week got busy.
Notes, summaries, and reports are written as the work happens, not at the end of an exhausting shift.
Patients always reach a person on the phone, and anything sensitive is escalated to one immediately.
Patient data stays within your governance, and every action (human or AI) leaves a reviewable trail.
Tell us about your patient population and follow-up programs, and we'll show you what Seri Care Manager could look like for your hospital.
Talk to us